Intermediate Technician

BusinessTech, a leading Managed Service Provider in London, is looking for an Intermediate IT Technician to join our team and help shape the technology future of our small business customers in the London area.

You're enthusiastic about new technologies and have a proven track record maintaining server, network and cloud infrastructure.

You're equally comfortable working with traditional on-prem virtualized infrastructure and Microsoft Azure's cloud computing platform.

You're looked upon as an innovator by your colleagues and teammates and are eager to test the water with new challenges.

You're comfortable working directly with clients, building rapport, operating within the small business budget, and problem-solving unique challenges.

This is a fast-paced industry. You'll have lots of autonomy and exposure to a wide variety of IT environments.

Must Have:

• Since our business requires prompt, on-site service, all candidates must currently reside in the London or surrounding area (30 min. commute max).
• Strong customer service skills
• Hands-on experience with Microsoft 365 (Exchange Online, Teams, OneDrive, SharePoint)
• Experience with VMware and Hyper-V
• Experience with cloud backup
• Comfortable working with various firewalls and managed switches (i.e. you've created a port forwarding rule before and tagged a VLAN)
• Some PowerShell experience (i.e. you're comfortable modifying scripts and have written a few yourself to do some sysadmin tasks)
• Familiar with the MSP industry (i.e. you've worked with small businesses who don't have their own IT departments)
• All candidates must have a valid driver's license and own a vehicle.
• All candidates must be able to safely lift and carry items weighing 50lbs or more.

Nice to Have:

• Ethernet Cabling (you can confidently run a drop and terminate it)
• Hands-on experience with Entra; preference given to those experienced with managing Entra stack technologies (Entra AD/AutoPilot/Intune)
• SQL Server experience (i.e. you can write some basic queries and know your way around SQL Management Studio)
• Experience with Professional Services Automation (PSA, ticket system) and Remote Monitoring and Management (RMM) software
• Experience with NIST Cybersecurity Framework or CIS Controls (IT security governance)

What Your Day Would Look Like:

• Providing L2 escalation tech support
• Project work, including server builds/migrations (Hyper-V), 365/Entra AD integrations/migrations, and firewall/switch deployments
• Monitoring/managing backups
• Monitoring/managing switches and firewalls
• Expanding our remote monitoring and automation through Powershell
• Security hardening/monitoring
• Updating documentation

Benefits:

• Comprehensive Benefits Package
• Contributions towards Certifications/Training

Compensation:

This is a full time, salaried position. Salary based on experience/skill-set.

Interested? Please send application to: jobs@businesstech.ca