About the team:
The Canadian Assisted team empowers out colleagues with innovative, reliable solutions to drive efficiency and deliver exceptional customer service across branches, contact centers, and operations
Our Branch Services pillar supports the servicing applications used by our frontline colleagues to authenticate and assist our customers with their day-to-day banking needs.
Job Summary: We are seeking a highly skilled and motivated Senior Engineering Manager to oversee the ongoing support, development, and management of our branch servicing applications. The ideal candidate will be responsible for ensuring the availability and performance of applications, managing problem resolution, and coordinating with various teams to maintain a high standard of service.
Key Responsibilities:
- Application Support:
- Monitor application health reports, shift manager reports, and alerts to recommend and implement corrective actions.
- Review operating system logs and maintain the health of managed components.
- Investigate and resolve issues at different support levels
- Problem Management:
- Investigate problems, perform impact analysis, and implement changes to resolve.
- Participate in post-incident review sessions.
- Change Management:
- Monitor implementation schedules
- Review high-risk and high-impact changes
- Engage with partners for application-specific concerns
- On-Call Management:
- Administer the on-call process and develop on-call rotation schedules
- Manage on-call equipment and ensure holiday and vacation coverage
- Vendor and Supplier Management:
- Manage vendor and third-party supplier relationships
- Review and provide input to vendor contracts
- HR Activities:
- Conduct one-on-one meetings with the team
- Conduct performance reviews and career development discussions
- Organize management and team meetings
- Business Continuity:
- Ensure annual testing and setup of infrastructure plans
Qualifications:
- Bachelor's degree in computer science, Information Technology, or a related field.
- Minimum of 10 years of in-depth experience working with technology development, testing and infrastructure to deliver complex technology projects.
- Hands-on experience or prior role as a Development Manager
- Proven experience in application support and development management.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Experience with large scale modernization initiatives.
- Familiarity with business continuity and disaster recovery planning.
- GitHub and Co-pilot experience
- Experience with scheduling and monitoring tools
Preferred Qualifications:
- Experience with vendor and third-party supplier management.
- Knowledge of ITIL processes and best practices.
- Host Knowledge
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.
Our Total Rewards Package: Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development: If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
Training & Onboarding: We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process: We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation: Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only): Sans Objet
Our Values: At TD we’re guided by our purpose to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care.
Our Commitment to Diversity, Equity, and Inclusion: At TD, we’re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We’re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.
Helping to Make an Impact in Communities – TD Ready Commitment: TD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That’s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative.